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$250 Promotional gift card NEVER received

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building444
Contributor
Contributor
Posts: 1
Registered: ‎11-25-2017

$250 Promotional gift card NEVER received

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I contracted with Verizon Fios for Triple Play and was to receive a $250 Verizon Gift Card after 90 days of service. I  received an email back in Sept 2017 stating the gift card was "in the mail." It's now two months later, and I have not received the gift card. I've called Verizion Customer Service and was instructed to call other contact numbers, and still no one can resolve this matter. I'm tired of getting the run around.  Any suggetions?

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LawrenceC
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Posts: 11,412
Registered: ‎03-18-2013

Re: $250 Promotional gift card NEVER received

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Hi building444,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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