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3 way calling charged outside the bundle price

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gmundy
Contributor
Contributor
Posts: 1
Registered: ‎01-02-2012

3 way calling charged outside the bundle price

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Any one having problems with Verizon billing. I have triple play which includes 3 way calling but they charge me every month seperately for it.

I went every month for awhile getting a credit and escalated to their experts to no avail. Its a billing mess. I'll be leaving if its still there when my plan ends. I like the service but if its a monthly mess, its worth changing providers.

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KH-OrnEsh
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Posts: 2,375
Registered: ‎03-10-2011

Re: 3 way calling charged outside the bundle price

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(5,413 Views)

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

chasmarc
Contributor
Contributor
Posts: 1
Registered: ‎01-02-2012

Re: 3 way calling charged outside the bundle price

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(5,404 Views)

They can't even get it to work for me. Have spoken to 3 people in tech support and two in billing. Both keep saying it's the other's fault, but no one can fix it. Over two hours wasted for this **bleep**. You'd think nobody else in the country has FIOS 3-way calling but us.

lalabean
Contributor
Contributor
Posts: 3
Registered: ‎09-22-2014

Re: 3 way calling charged outside the bundle price

Message 4 of 4
(5,107 Views)

I know this was posted a while ago but it keeps happening apparently.  I have the freedom essentials bundle which it clearly says on this website, includes 3 way calling, however, I too am being charged an additional 6.95 for this feature.  I went all the way back to the beginning of 2014 and saw this charge,.  When I spoke with someone about this i was first told it was not a part of the package, but then i went to where it was listed on my bill online and read where it said 3 way calling was part of the bundle.  She agreed to credit me for 3 months of the charges.  i think I should have gotten more but whatever.  Truth in advertising people!

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