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76 hours With No Service

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Olivia
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎09-02-2010

76 hours With No Service

Message 1 of 2
(758 Views)

Our area was without landline and internet service for 76 hours...Saturday - Tuesday. We have no idea what was going on, but we do know it wasn't weather related...there were no storms in our area. When I reported the problem, I was told this..."ticket has been created and WILL BE resolved on 6/30 by 6pm." By that statement, I feel the service was interrupted intentionally by Verizon. There were no Verizon vehicles seen in our area until around 1:00pm on 6/30. Then poof, amazingly, service was restored. One thing that makes it even worse is that there is a Verizon tech who services this area and lives across the street from me. He was home all weekend and at his regular time on Monday. So, I know Verizon did not have him out working to restore service.

 

Now, my question is...why should I pay for services I did not get for 76 hours? I should not have to and my account needs be credited for it!!

1 REPLY 1
gs0b
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 2,104
Registered: ‎12-02-2012

Re: 76 hours With No Service

Message 2 of 2
(751 Views)

FYI, you're talking primarily with other customers here.  Have you contacted Verizon to request a credit?  You can reach them through chat or phone.  Click here for contact options:
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