Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Chat took over 40 minutes to answer question about basic service and lifeline at a specific address

Reply
LeeHamilton
Contributor
Contributor
Posts: 3
Registered: ‎02-12-2013

Chat took over 40 minutes to answer question about basic service and lifeline at a specific address

Message 1 of 4
(1,140 Views)

I asked on verizon chat about basic phone service (no long distance or other services that cost) ad lifeline. It took over 35 minutes for the rep to answer my questions, while misrepresenting verizon services. At 10  minutes, agens stated "your address is not a location that Verizon offers services", again at 17 minutes when he sent me a link to another verizon page, that show available services when I opened it. So I finally got a basic rate, but asked about lifeline. At 22 minutes I asked him to have his manager call me. At 26 minutes agent claimed address was not registered in system. My view of the online system had no problem with it. At 36 minutes, had still not addressed lifeline.

 

I found this agents service unsatisfactory. It should have taken him 3 to 5 minutes to answer my questions, not 36+

 

If there was someway to forward this to Verizon management, I would be happy to.

 

 

3 REPLIES 3
LeeHamilton
Contributor
Contributor
Posts: 3
Registered: ‎02-12-2013

Re: Chat took over 40 minutes to answer question about basic service and lifeline at a specific addr

Message 2 of 4
(1,139 Views)

Sorry about the formatting, but your post system did not keep newlines.

AnnieS
Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012

Re: Chat took over 40 minutes to answer question about basic service and lifeline at a specific addr

Message 3 of 4
(1,120 Views)

Hi LeeHamilton,


Just a friendly reminder, this is a forum where users help other users.

 

Please contact our customer service team via email or live chat to obtain an address to which you may send your letter regarding your experience:

http://www.verizon.com/contactus

Choose “Live Chat.”

Regards,

AnnieS

LeeHamilton
Contributor
Contributor
Posts: 3
Registered: ‎02-12-2013

Re: Chat took over 40 minutes to answer question about basic service and lifeline at a specific addr

Message 4 of 4
(1,109 Views)

I would have sent it as an "email" but the form would not accept all of the punctuation characters (parens, etc.)

 

I am not about to spend another 40 minutes trying to get an email address, when I already spent another 5 minutes plus trying to get the answer over the phone only to be told to submit it online.

 

It would be nice if verizon included an actual email address for complaints. If anyone knowsws of one, please let me know. Tx

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title