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I must take time to write about Verizon Customer Service, especially Billing. I have had several billing issues lately, and I must admit, that the service I received is sub par. I explain the issue to the representative, they say, one moment, then I hear another voice, who asks the same questions again. Then, that is repeated. After four times, I am so frustrated that I demand that someone helps me without transfer. I just don't understand why one person can't attend to the issue, instead of getting passed around. I feel that maybe the Billing Department want the customers to get so frustrated that they give up.
Verizon FIOS product is a very good one, but, Customer Service is part of the package, and it is horrific. It is not only better for Verizon but for the customer as well, that an issue can be resolved quickly, with one call to one person. I am writing this so that those in positions to rectify this, will take action. Please, train your staff to handle all issues. Thanks...Steve
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Steve,
Thank you for taking the time to let us know about your concerns. We will forward this post to our management so that it can be reviewed for appropriate action.
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The link does not work...Steve
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Worst customer service ever, we should band together and demand better service!
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I totally agree with you. Verizon does have good products, but Customer Service can't be more worse.
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i agree, i have had a terrible experience with customer service...i have had verizon for 3-4months now, excellent service but "WORST" customer service possible....i am not even kidding, i have never experienced such a bad customer service ever. i had a billing error, it has been over 2months it has'nt been resolved. it took me over 90minutes over multiple agents to resolve the issue, finally they agreed to what i was saying but i have not received the credit yet...will see how long it takes to finalluy fulfill. you are the not the only one, customer frustrates me every time i have to call for something.