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FIOS prepaid card activation

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ajpleblanc
Contributor
Contributor
Posts: 1
Registered: ‎04-15-2013

FIOS prepaid card activation

Message 1 of 17
(22,646 Views)

Hello,

 

I've read many messages about people not getting their reward card.   I've actually recieved mine, but it refers to a PIN number that I was emailed AND mailed, and I can't activate the card without it.  I called the number on the back of the card for help, however I was on hold for 35 minutes and didn't actually get to speak with a person, so here I am.   Is someone able to re-send me the PIN number?  I would like to be able to activate my card.

 

Thanks.

Andy

 

16 REPLIES 16
KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: FIOS prepaid card activation

Message 2 of 17
(22,634 Views)

Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: FIOS prepaid card activation

Message 3 of 17
(22,599 Views)

My pin came on a fold over postcard that I originally took for a worthless ad.  Almost tossed it as it came before the letter with the prepaid visa card.

mikdoc00
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎04-17-2013

Re: FIOS prepaid card activation

Message 4 of 17
(22,570 Views)

If you use Outlook to deliver your email and don't access Verizon Web Mail regularly, you may still have the email within Verizon Web Mail...pending your Outlook settings for deletion from their servers.  The subject at least for my reward was "Important information regarding the status of your Verizon Reward".  The PIN is contained within the body of the email

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: FIOS prepaid card activation

Message 5 of 17
(22,566 Views)

@mikdoc00 wrote:

If you use Outlook to deliver your email and don't access Verizon Web Mail regularly, you may still have the email within Verizon Web Mail...pending your Outlook settings for deletion from their servers.  The subject at least for my reward was "Important information regarding the status of your Verizon Reward".  The PIN is contained within the body of the email


I at least never got an email with a pin.

TomRitch
Contributor
Contributor
Posts: 1
Registered: ‎06-07-2013

Re: FIOS prepaid card activation

Message 6 of 17
(22,443 Views)

I got my card.

 

I got my PIN.

 

I called the number to use the PIN to activate the card.  

 

I got some spam answer which said the number had changed, then  tried to sell me something,  The generic Verirzon number was then given as a replacement.  

 

Replacing a PIN activation number with a spam number seems very sleazy to me.  

 

Changing a PIN activation number without providing a replacemnent activation number also seems very sleazy to me.  

 

Am I missing something?

 

What do I need to do to activate my card?  The instructions provided by Verizon are incorrect.  

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: FIOS prepaid card activation

Message 7 of 17
(22,438 Views)

 It looks like your issue may require a Verizon representative to assist you. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

tjw1052
Contributor
Contributor
Posts: 1
Registered: ‎07-21-2014

Re: FIOS prepaid card activation

Message 8 of 17
(19,877 Views)

I though mine away they wouldnt even let me pay a partial bill they suck like the rest of the cable companies

rome591
Contributor
Contributor
Posts: 1
Registered: ‎10-14-2014

Re: FIOS prepaid card activation

Message 9 of 17
(19,064 Views)

I had the same issue.  Get your account # handy and then call {edited for privacy}they will give you your PIN.

jdkaup6
Contributor
Contributor
Posts: 1
Registered: ‎01-10-2015

Re: FIOS prepaid card activation

Message 10 of 17
(18,037 Views)

Received card OK.  Forgot my pin#.  What do I do?    {edited for privacy}

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