09-28-2014 11:41 AM
I'm wriitng to you in reference to $20 increase on my internet bundle. When I last spoek wtih a rep i.e. last month, she said that my bill will be $95 approximately each month, only to find out this month that the bill went up by $20!!!
What is this? I was not suppose to have any price increase as I am already paying the premium to be on non-contract. None of the price increase was notified or approved.
I am very frustrated at this point as my bill has not been the same each month for about 6 months now. Ive been spending hours on calls with verizon each month to get the billing issue resolved and its the same the following month.
If this is going to be the case then I'll have to stop using the service. The time spent each month to resolve billing is ridiculous and not worht the $. And why would someone tie themselves in a contract if this the customer service someone gets without contract.
Please reach out to me directly to discuss this.
09-28-2014 01:27 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.