I called {edited for privacy}(verizon's billing department) twice about a pressing matter regarding my bill a few minutes ago, and two of the agents who answered my call did not seem mentally present. The second one was worse, I think her name was Connie. She picked up the phone while chatting with a friend. You can hear the laughing from the background. She was eating the whole time, too. She kept apologizing because she barely understood me and in the middle of my sentence, cut me off and transferred my call to a different department. I can't believe Verizon ( for charging its customers a lot) would hire RUDE agents like this.
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