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I would like to file a complaint

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Girl1234
Contributor
Contributor
Posts: 2
Registered: ‎08-06-2019

I would like to file a complaint

Message 1 of 3
(694 Views)

I would like to file a formal complaint related to the customer service I have received with Verizon Fios. I am having billing issues that are still not resolved and have had some very disappointing interactions with customer service. I would like to be personally contacted to discuss my complaint.

 

Thank you.

2 REPLIES 2
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: I would like to file a complaint

Message 2 of 3
(680 Views)

https://www.verizon.com/about/our-company/executive-bios

 

Complain away. Start with the link above. Complain to your state regulators. Public service commission or Public Utilities Commission via a google search.

 

you could also post at consumer affairs.com or BBB.org verizon has been known to not like bad publicity and answer very quickly. 

LawrenceC
Moderator Moderator
Moderator
Posts: 11,673
Registered: ‎03-18-2013

Re: I would like to file a complaint

Message 3 of 3
(652 Views)

Hi Girl1234,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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