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Issue with my Fios app and website

Posts: 2
Registered: ‎10-02-2019

Issue with my Fios app and website

Message 1 of 2

About 2 weeks ago I signed up for Verizon Fios and my order was placed on hold. I provided the requested information and the order stayed on hold. When I had called Verizon I was told everything is fine and the app will update. So this past saturday the Fios tech came and set up the service with no issue on his end. When I still log into the Fios app/website it still says my order is on hold. I can see my bill on the website but on the app it wont show me anything else besides the estimated first bill. Is there any way to fix this?

Moderator Moderator
Posts: 11,850
Registered: ‎03-18-2013

Re: Issue with my Fios app and website

Message 2 of 2

Hi Steamcarpet,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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