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More CMR malarky

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JS09
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-05-2017

More CMR malarky

Message 1 of 2
(442 Views)

I have scowered the Fios forums and see that Verizon has a definite and reoccuring problem with not burying the Fiber Optic lines. My story goes like this. I was raking some gravel out in my backyard and surprise! a Fiber line less than an inch under then gravel. Long story short, line was severed, tech came dropped a temporary line, a week later a "new" line was installed. 5 weeks later, I owe CMR almost $200. Apparently common sense does not prevail with the installers/line buriers OR Fios. Fios and CMR say I am required by law to call 811 when moving/grading/removing dirt.

I could rant all day about this.

PLEASE PLEASE PLEASE Fios contact me about this.

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 11,413
Registered: ‎03-18-2013

Re: More CMR malarky

Message 2 of 2
(428 Views)

Hi JS09,

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.

 

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