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Signed up for symmetrical upgrade but not billing is screwed up

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angiew1024
Contributor
Contributor
Posts: 2
Registered: ‎07-22-2014

Signed up for symmetrical upgrade but not billing is screwed up

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(637 Views)

I did the promotion for myrewards and got upgraded from 50/25 to 50/50.  The promotion was suppose to be a free upgrade, but now my plan is showing that it went from $59.99 to $69.99.  The fine print said there would be no changes to my current contract.  I thought free upgrade meant no added charges!  I had $25 in promotions and discounts for a 2 year contract before and now that has been removed.  How do I fix this??

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LawrenceC
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Posts: 11,412
Registered: ‎03-18-2013

Re: Signed up for symmetrical upgrade but not billing is screwed up

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(628 Views)

Hi angiew1024,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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