Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Three dots

Reply
BFrustrated
Contributor
Contributor
Posts: 2
Registered: ‎11-06-2021

Three dots

Message 1 of 3
(420 Views)

I have been unable to view My Plan on the website or in the app.  When selecting My Plan from the menu, the website continues to cycle the 3 dots and does not bring up the plan.   

 

I have called, chatted, been told it supposed tO work this way, directed to create a ticket myself.  there is no ticket option on verizon.com.  chatted again given instructions for creating feedback on the app.  no responses from that.  I finally found this.   Can someone help me?  I DO NOT WANT A SALES CALL.  IS ANYONE NOT ON COMMISION?   I WANT THIS FIXED ON THE SITE SO I CAN MAKE MY OWN CHOICES AND NOT FEEL LIKE I'M BEING RIPPED OFF !!!!!!!!!!!!

2 REPLIES 2
Cang_Household
MVP MVP
MVP
Posts: 1,585
Registered: ‎09-06-2020

Re: Three dots

Message 2 of 3
(418 Views)

Your account page may not reflect all the plan options you are eligible to. A service representative should be able to assist you to switch to the best plan. You can contact them via Fios social media channels such as Facebook and Twitter.

 

Can you describe your situation a bit so our community leaders can also give you some suggestions?

LawrenceC
Moderator Moderator
Moderator
Posts: 11,413
Registered: ‎03-18-2013

Re: Three dots

Message 3 of 3
(350 Views)

Hi BFrustrated,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title