Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

unable to redeem gift card

Posts: 1
Registered: ‎10-18-2019

unable to redeem gift card

Message 1 of 2

I have been having issues with everything with Verizon since enrollment about month ago. I have not been able to verify my email address as the provided link does not work. I have also been trying to redeem my Visa gift card and the link provided does not work. Both links are expired and lead to errors and logs me out of my acocunt and both have been like that since the day they popped up/ enrollment. I have been having issues reaching any form of customer service to address this. What should I do?

Moderator Moderator
Posts: 2,472
Registered: ‎03-10-2011

Re: unable to redeem gift card

Message 2 of 2

Hi eab1,


Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title