QuikHugme:
"Just wanted to let you know I used the Live Chat tool today for the first time. Great, speedy service and a very knowledgeable representative assisted me with my problem. Took care of my issue (voice mail services, which I didn't know I had...LOL) and surprisingly pleased. Other than finding I had numerous messages out there after arguing with folks that called me saying I didn't have any messages on my answering machine!!! What a hoot! Magali took care of my problem within a few minutes and now I am a happy camper, once again!!!"
That's great. I've had some pretty good on line chat and shared sessions as well. I remember I had that very same problem in the beginning after my Fios was set up. Like you, I was expecting to receive all of my messages on my land line's answering machine and didn't realize that I had the Verizon voice mail. I myself was getting messages in Verizon's voice mail which I didn't know I had. It was confusing for a while until I figured it out and I had no idea about it when my service was first set up. But now that I have renewed my contract to received upgraded services, I received an Adobe Acrobat file explaining all of the voice mail functions and the order I placed on line with the assistance of a CSR gave the initial instructions for setting that up so it seems that Verizon has gotten better about communicating that information.
The only thing I would suggest is that you keep the answering machine on your land line phone turned off so that way, all of your voice messages will go into your Verizon voice mailbox and they will all be in one place. When I had my regular answering machine turned on, some messages would go into my land line answering machine and others would go into Verizon voice mail and it would be drive me crazy having them scattered like that. But as soon as I turned off the land line answering machine, that solved the problem and I have kept it that way since then.
