bad online gaming connection

[danofu31]

I switched to verizon recently and I am having all sorts of problems with in game latency and frequent disconnects.  Enclosed are some traceroutes I have run showing my problems. 

C:\Users\Chris>netstat

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP    192.168.2.101:52498    206.16.23.72:3724      ESTABLISHED

C:\Users\Chris>tracert 206.16.23.72

Tracing route to 206.16.23.72 over a maximum of 30 hops

  1     3 ms    33 ms     2 ms  192.168.2.1
  2    13 ms    10 ms    21 ms  10.5.47.1
  3    10 ms    11 ms    11 ms  P3-0.NWRKNJ-LCR-03.verizon-gni.net [130.81.46.90
]
  4   309 ms   197 ms    26 ms  so-6-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
29.192]
  5    16 ms    16 ms    17 ms  so-12-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.17.6]
  6    24 ms    38 ms    17 ms  0.ge-2-2-0.BR3.NYC4.ALTER.NET [152.63.3.130]
  7    16 ms    17 ms    39 ms  192.205.36.57
  8    61 ms    61 ms    61 ms  cr2.n54ny.ip.att.net [12.122.130.38]
  9   119 ms    68 ms    61 ms  cr2.wswdc.ip.att.net [12.122.3.38]
 10   110 ms   109 ms    99 ms  cr1.attga.ip.att.net [12.122.1.173]
 11    70 ms   107 ms    65 ms  cr2.dlstx.ip.att.net [12.122.28.174]
 12    63 ms   117 ms    64 ms  gar23.dlstx.ip.att.net [12.122.138.153]
 13   989 ms   138 ms    99 ms  12-122-254-154.attens.net [12.122.254.154]
 14    80 ms    70 ms    65 ms  mdf002fbi8ks0002-eth-1-2.dal1.attens.net [63.241
.192.166]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Chris>tracert 206.16.23.72

Tracing route to 206.16.23.72 over a maximum of 30 hops

  1     4 ms     2 ms     2 ms  192.168.2.1
  2    36 ms    17 ms    33 ms  10.5.47.1
  3    10 ms    20 ms    32 ms  P3-0.NWRKNJ-LCR-03.verizon-gni.net [130.81.46.90
]
  4    10 ms    13 ms    39 ms  so-6-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
29.192]
  5   605 ms  3031 ms    66 ms  so-12-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.17.6]
  6    27 ms    33 ms    14 ms  0.ge-6-1-0.BR3.NYC4.ALTER.NET [152.63.3.166]
  7    28 ms    33 ms    25 ms  192.205.34.49
  8    81 ms    64 ms    66 ms  cr2.n54ny.ip.att.net [12.122.130.34]
  9    64 ms    65 ms    65 ms  cr2.wswdc.ip.att.net [12.122.3.38]
 10    64 ms    64 ms    65 ms  cr1.attga.ip.att.net [12.122.1.173]
 11    64 ms    64 ms    69 ms  cr2.dlstx.ip.att.net [12.122.28.174]
 12    71 ms    66 ms    67 ms  gar23.dlstx.ip.att.net [12.122.138.161]
 13    67 ms   197 ms   151 ms  12-122-254-154.attens.net [12.122.254.154]
 14    65 ms    65 ms    83 ms  mdf002fbi8ks0001-eth-2-3.dal1.attens.net [63.241
.193.142]
 15     *

 Proto  Local Address          Foreign Address        State
  TCP    192.168.5.101:57840    webcs122:5050          ESTABLISHED
  TCP    192.168.5.101:57877    206.16.23.72:3724      ESTABLISHED

C:\Users\Chris>tracert 206.16.23.72

Tracing route to 206.16.23.72 over a maximum of 30 hops

  1     4 ms     2 ms     7 ms  192.168.5.1
  2    17 ms    33 ms    65 ms  dslrouter [192.168.1.1]
  3    58 ms    33 ms    47 ms  10.5.47.1
  4    11 ms    10 ms    10 ms  P3-0.NWRKNJ-LCR-03.verizon-gni.net [130.81.46.90
]
  5    45 ms    11 ms    11 ms  so-6-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
29.192]
  6    17 ms    15 ms    16 ms  so-12-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.17.6]
  7    15 ms    15 ms    15 ms  0.ge-6-0-0.BR3.NYC4.ALTER.NET [152.63.18.5]
  8    25 ms    15 ms    16 ms  192.205.36.57
  9    85 ms   100 ms    76 ms  cr2.n54ny.ip.att.net [12.122.130.34]
 10    66 ms    92 ms    69 ms  cr2.wswdc.ip.att.net [12.122.3.38]
 11   165 ms    71 ms    67 ms  cr1.attga.ip.att.net [12.122.1.173]
 12    91 ms    73 ms    72 ms  cr2.dlstx.ip.att.net [12.122.28.174]
 13    92 ms    79 ms    60 ms  gar23.dlstx.ip.att.net [12.122.138.161]
 14   161 ms    93 ms    73 ms  12-122-254-154.attens.net [12.122.254.154]
 15    69 ms    61 ms    61 ms  mdf002fbi8ks0002-eth-1-1.dal1.attens.net [63.241
.192.162]
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *

I have many more but I think you can see the issues.  I have opened and triggered the ports on the router and the firewall on the wireless computer for the game.  I have upgraded firmware and have spent countless hours on the phone with tech support from both Linksys and Verizon.  Still I can not get a stable connection to the game. 

An example of my issues occured yesterday - cordless phone rang and my game froze untill the machine picked up.  The game resumed immediatly after.   

I am 30 feet from the router.  All drivers are up to date.  The game is World of Warcraft.  Is there anything else I can do to improve my connection? 

Thanks in advance for any advice!

Message Edited by danofu31 on 06-02-2009 04:59 AM

[dslr595148]

#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?

[danofu31]

Westell 6100

Linksys WRT54g v5

More info:

2 computers in house.  Modem set to bridged and router set to PPoe.  Other computer gets used MAYBE 20 minutes maximum a day. 

Message Edited by danofu31 on 06-03-2009 02:20 PM

[danofu31]

I have given up on calling customer support.  power cycling will not fix my issue.  And they have me take the SAME steps every time I call.  Same with Linksys.  There is obviously something wrong but I do not know what.  I did not have these issues when i had cable.  I spend an hour or two a day on forums and product sites looking for a solution.  Unfortunatly I am getting nowhere.  😞

[dslr595148]

I do not know what Linksys or Verizon support told you to do, but let's do this...

#1 At Status -> Router, is going to be the firmware of the router.

Firmware is like an OS. Usually firmware adds and fixes features.

What firmware are you on?

The most update firmware for the WRT54Gv5, seems to be released on 07/01/2008

Ver.1.02.6

1.67 MB

Source -> http://www.linksysbycisco.com/US/en/support/WRT54G/download

#2 At Setup -> Basic Setup, when the router is setup to use PPPoE - the router setup to use connect on demand or keep alive.

b) If connect on demand, what is the max idle time?

c) If keep alive, what is the redial period?

#3 With your modem not in bridge mode, in it go to Trouble Shooting -> Transceiver Status.

And post the results..

[danofu31]

Doublechecked firmware.  It is up to date.

Keep alive redial period - 30 seconds

Will get back to you on the modem!