Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Cannot Get Connection to Work, Please Help!

Reply
askah1
Contributor
Contributor
Posts: 1
Registered: ‎05-22-2009

Cannot Get Connection to Work, Please Help!

Message 1 of 2
(4,837 Views)

I just signed up and got the 7500 wireless gateway, set up all the wiring as illustrated (double checked 4 times to be sure).  I have the E4 line going into my computer's jack and its supposed to provide wireless service anyway.  My computer says it recognizes having connectivity, but when I run the Verizon setup CD, it keeps saying it can't connect during the test.  I can't get anywhere on the web with any browser, but I can't see what is wrong.

 

Before anyone asks, my activation date was last Tuesday.  I could really use some help!

1 REPLY 1
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,144
Registered: ‎09-24-2008

Re: Cannot Get Connection to Work, Please Help!

Message 2 of 2
(4,804 Views)
Since some how and way, you can access the net - with the computer that you are posting from.

#1 Go to

https://www22.verizon.com/foryourhome/eRepairNet/DSLRepairANR/common/DSL_Repair.aspx

And check the order status.

#2 Also see as need https://www22.verizon.com/foryourhome/eRepairNet/DSLRepairANR/Common/SupportDetails.aspx?case=c18247

^^

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title