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Cannot get DSL speed problem resolved

Posts: 1
Registered: ‎12-02-2020

Cannot get DSL speed problem resolved

Message 1 of 2

I have been working with Verizon for 2 months trying to get high speed Internet.

My new DSL router speed is only at 1 Mbps, when I ordered it, I asked for full speed DSL.

On Nov. 18, it was verified that we are signed up for fastest 7.2 Mbps.


I have spent hours on the phone talking to various branches of Verizon, almost daily, trying to get the speed I need and am paying for.

Almost every time I get disconnected after finally talking to a human when they put me on hold.

More than once it was "Expedited"


I did have a tech here this week & he checked the line & it was good, but said we are only provisioned for 1 Mbps, he can't change it.

Again, I called Tech Support, who verified that my DSL line was provisioned for 3 to 7 Mbps

I was transferred to Customer Support.  I was "upgraded" to 5 Mbps and they sent me an email to verify my order, the third time for this email.

It was to be active at midnight this AM. No change.


I should note that I had DSL thru another vendor at full speed on the same phone line.

Moderator Moderator
Posts: 11,850
Registered: ‎03-18-2013

Re: Cannot get DSL speed problem resolved

Message 2 of 2

Hi DragonMaster1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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