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Does anyone know if Ivan Seidenberg is the current CEO for Verizon. I have been fighting with Verizon High Speed Internet Customer Service since Thursday of last week because my service is down. I have been getting the run around since then. One person tells me they're putting a ticket in and I should receive a phone call within 24 - 48 hours. The time elapsed so i call on Friday, they tell me that there is no ticket.
I am so dissatified with them. You call customer service and although you press #1 for English you still get someone that doesn't speak the language clearly!
Does anyone know how I can cut through this red tape. I've been calling since Thursday with NO SATISFACTION.
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Yes Ivan Seidenburg Is still the CEO.
Verizon claims they are dedicated to providing great customer service. They also state they are willing to go to arbitration/mediation to solve any problems. Contact the BBB for arbitration/mediation options.