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DSL Disconnection

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BisonWing
Contributor
Contributor
Posts: 2
Registered: ‎05-03-2009

DSL Disconnection

Message 1 of 5
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I am running Vista and have Verizon for the last several years. About three weeks ago my DSL service started going out at 8:00 pm everynight...not occasionally EVERY NIGHT!!! Sometime after midnight (not sure what time it comes back on and I have no problem after that until 8:00 pm.

 

6 calls to tech support one visit by the verizon technician and I have the same problem. Anybody else have this problem?

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dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,143
Registered: ‎09-24-2008

Re: DSL Disconnection

Message 2 of 5
(5,835 Views)
#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

BisonWing
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Posts: 2
Registered: ‎05-03-2009

Re: DSL Disconnection

Message 3 of 5
(5,809 Views)

westell 6100 modem...no router

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,143
Registered: ‎09-24-2008

Re: DSL Disconnection

Message 4 of 5
(5,788 Views)
In the Westell, go to Trouble Shooting -> Transceiver Status

And post a screen shot of that..

See as need be:

portforward.com -> forum -› Knowledge Base -› How to take and post screenshots

http://forum.portforward.com/YaBB.cgi?num=1161783796

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

rowman34
Contributor
Contributor
Posts: 1
Registered: ‎05-07-2009

Re: DSL Disconnection

Message 5 of 5
(5,691 Views)

I hear you. Mine is 15min on 10 min off. ENOUGH. I'm very disappointed with the service and the speed. I'll never ever buy a Verizon product ever again. TERRIBLE CUSTOMER SERVICE. All they do is the same stuff and treat you like a dummy. I don't know how many times I turned that modem off waited 10 sec and turned it on again.

 

 

 

 

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