05-10-2009 09:33 AM
I have had Verizon DSL service for almost a year, and after a few initial problems it worked fine. However, I have just been away for several months, and since I returned three weeks ago my internet connection is failing continually. I have a Westell Model 7500 modem, connected to an iMac with an ethernet cable, and an iBook connected wirelessly. None of this is new; it is the same equipment I had when I left.
The internet light on the modem turns red and I lose the connection. When it happens I turn off the modem, wait a minute or so, turn it on again, wait till it sets up, and then if I'm lucky I can use it for up till an hour or so. I have been on the phone to Verizon virtually every day, and have even had a technician at the house who couldn't find the problem. He ordered a new modem, but I have installed it and the problem remains. Apparently when I am connected my service is excellent, I am using less than 50% of my potential capacity, so it is not overloaded.
I have found Tech Support to be useless. I spend hours on the phone, going through all the same steps of resetting the passwords and wireless connections etc, get off the phone and the problem is back within minutes. I have even been blamed for having Macintoshes instead of PCs. I am so fed up that I can see no option but to cancel the service, as I am trying to run a business and have no time for these games. Does anyone have any suggestions?
05-12-2009 01:43 PM
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05-13-2009 08:20 AM
I am also a Mac user, and connectivity issues began a few weeks ago when Verizon brought down the network for maintenance and upgrades. It turns out though, ALL their customers (PC, MAC, etc) in my development are having issues with intermittent service. The 3 different technicians I've met so far have all said they can't figure out what the problem is.
When we started DSL service with Verizon a couple of years ago, the technician was at my home for more than 5 hours and he still couldn't get the service to initiate. He left me with a toll-free number for the west coast "Mac Specialists" and said "good luck". A few minutes after he left, out of desperation, I went into system preferences and clicked on the netwrok icon. From their, I had the iMac run a diagnostic and set up my ethernet connection. In less than a minute my internet was working just fine. And I never had a moment of trouble until Verizon brought the system down a few weeks ago. Your post reminded me of this, and I am going to try this again tonight when I get home.