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I play a game online called Toontown. Recently I have been having trouble with the game and an email to tech support states this: The problem that you experienced may have been due to a dropped Internet connection. If you connect through a router (a central device that enables two or more computers to share an Internet connection) the firmware on your router may be outdated.
I have been playing this game for over a year and have never experienced a problem, and no other players I have talked to are having anything go wrong, so I have to think it is on my end. I do not experience a drop in connection but to that I recieved:
Even when on a high speed connection, you will still sometimes experience "packet loss". A packet is data that is sent between your computer and our website. Toontown is a very "packet sensitive" game and requires a constant connection to the Internet, which can be broken by only a brief lapse. While you may not completely lose your connection to the Internet, Toontown can still be affected.
How do I update the firmware? Do I have to call Verizon, is it something I do on my own? Please be as specific as possible because I REALLY don't want to mess up our internet connection.
Thank you!
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Not sure where system monitoring is?
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Ok... #1 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers on your computer.
Since most people use Windows, I will assume that...
a) Go to Start, and then to run.
b) type in
cmd and press enter.
d) In the new window, called the command prompt, type in
ipconfig /all
and press enter..
#2 With your web browser, go to the default gateway - and log-in as need be.
#3 Look for System Monitoring.
^^
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under margin I have 24.7 under down stream path and 10.0 under the upstream path...
Is that what you needed?
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Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 3360 832
Margin (dB) 24.7 10.0
Line Attenuation (dB) 39.0 21.0
Transmit Power (dBm) 8.2 11.9
ty in advance for any help you can provide
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Margin = Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.
Line Attenuation = Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.
Transmit Power = The higher the number, the more power is required to transmit. This number will vary based on the other numbers.
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So my numbers are ok than? Does that mean I am not losing packets like toontown claims?
I did find the link for the firmware but when I try and use it, it says it can not connect to the server. 😞
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Hey, I have the same modem/router as you and to update my firmware I simple open my internet browser and in the address bar type in 192.168.1.1 and hit enter and it takes me to my modem/router setup and once your there in the menu click Advanced and you should find update firmware, anymore questions ? Feel free to ask me.