Internet disconnects every 10-30 minutes for about 1 minute each time
xishmaelx
Enthusiast - Level 2

Hello!  My internet disconnects every so often for about a minute, then reconnects.  I don't see any patterns regarding time of day or weather.  Verizon says it's not an issue on their end.  Here are my stats:

Transceiver Statistics

Transceiver Revision:     7.2.3.0      
Vendor ID Code:     4      
Line Mode:     G.DMT Mode      
Data Path:     Interleaved      
 
Transceiver Information     Downstream Path     Upstream Path
DSL Speed (Kbits/Sec)     3360     800
Margin (dB)     20.0     10.0
Line Attenuation (dB)     19.5     13.0
Transmit Power (dBm)     7.4     11.9
 

Any ideas?  Thanks!

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Re: Internet disconnects every 10-30 minutes for about 1 minute each time
xishmaelx
Enthusiast - Level 2
Thanks for the help! It ended up being an issue with the wiring. There were 2 DSL lines coming into the building. One was supposed to be disconnected but never was.

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Re: Internet disconnects every 10-30 minutes for about 1 minute each time
Telcoguru
Master - Level 1
Are you using a router or just the 6100? Do all the phones, fax machines, computer modems and alarm systems have micro-filters installed?
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Re: Internet disconnects every 10-30 minutes for about 1 minute each time
xishmaelx
Enthusiast - Level 2
Yes, attached to the Westell 6300 is a D-Link wireless router WBR 1310. I don't have a house phone. I have a separate telephone line for the fax machine, and it has a DSL filter attached to it. I don't know what a micro-filter is.

Thanks!
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Re: Internet disconnects every 10-30 minutes for about 1 minute each time
Telcoguru
Master - Level 1
Make sure you follow these directions to hook up a router to your DSL modem.http://www.dslreports.com/faq/13600
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Re: Internet disconnects every 10-30 minutes for about 1 minute each time
xishmaelx
Enthusiast - Level 2
Thanks for the help! It ended up being an issue with the wiring. There were 2 DSL lines coming into the building. One was supposed to be disconnected but never was.
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