lighting and temporary DSL outages

[rjfoy]

My DSL always stops working if there is a lighting storm in the area. As soon as the storm moves on, it comes back up.

 I do the standard troubleshooting,resetting computer, modem, etc. but nothing works until the storm moves out of the area.

Happens every time - no exceptions - frustrating as heck. Anyone have a similar problem or advice? Thanks.

[KaLin]

This is a known issue with the DSL service, as you can see in these other threads. 

[rjfoy]

Thanks Kalin, I can see that it is a very common problem. I'm hoping I can hear from some folks that found how to correct it so I can share with customer service.

[rjfoy]

Hasn't anyone out there had this problem and was able to resolve it???

[jmw1950]

I fixed it. I replaced DSL with FiOS, and no longer lose service when I can hear thunder, nor do I lose about 500kbps in downlink speed when it rains.

However short of replacing DSL with FiOS service, you are stuck.

In simple terms the lightning strikes inductively couples energy into the telephone lines, and the induced noise exceeds the signal margins in the link, so the link goes down. It takes sufficiently long to reestablish the link and negotiate the new link, that often another lightning strike takes out the link again before it can be reestablished.

[rjfoy]

Thanks JMW. FiOS isn't an option in this area and I wonder why some folks (like me @#$%) have so much trouble while others are impacted very little if at all.