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New Modem will not connect
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I received a new modem from Verizon today, and I can't get it to connect to the internet. They said that my old modem (which I'm working with right now) was too old.
I've hooked up everything right, but I must be missing a few steps or something.
It's a D-link modem (wireless or wired). I can get all the lights to come on (green) but I can't get my computer on the internet with it. Here's the steps I've already taken:
1. Disconnected the old modem, including all cords and cables
2. connected the phone line to the modem
3. Plugged in the router
4. turned the router/modem on.
5. Connected the Ethernet port to my computer
Do I need to call Verizon?