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random dsl disconnection

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mrmsrbl
Contributor
Contributor
Posts: 1
Registered: ‎12-21-2009

random dsl disconnection

Message 1 of 2
(4,213 Views)

has anyone else had to deal with re-activating their verizon account in order to re-connect to the internet after you loose your internet connection

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VZ_Constance
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 126
Registered: ‎12-10-2009

Re: random dsl disconnection

Message 2 of 2
(4,153 Views)

Hello mrmsrbl...sorry to hear of your inconvenience in having to re-active your account, if all  you did was lose connection then no you should not have to re-active your account. If you would like, send me a private  message with your billing account information (i.e, DSL account number or Billing Telephone number) and I can look into your account to see what happened.  thanks

Constance
Verizon Telecom
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