Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
techgeek27
Newbie

welll, where to start,

About 1 week ago we started having issues with slow too no internet. 

Let it go for a day or so before I called Verizon.

The automated lady does a line test. They see a problem. I end up talking with a person, run through all the normal stuff.

They send out a tech.

When the tech comes he deduces quickly that I have line issues.

So he orders a new run to my house made. I guess.

Next day around 3:00 pm the internet dies completely. Dead. Blinking DSL light no internet light.

So I call back up, they can't send someone that day so the next day they can.

So I stay home yet again. 

They came on Thursday and after about 15~20 he figures out how they wired up out side does not match up what i have in the house. So we go downstairs rewire that one port.

It works... yeaaa.. and it is SCREAMING...

After about 2~3 hours of surfing/game playing.. the internet dies, intermittently,  again.. back too step one.. great... 

Soo i am furious at this time.. I call again.. after about 2hours on the phone and 4-5 different people.. i have someone coming the next day... that is day #3 for no work.. thank gawd i have tons of days to lose. The one advanced tech i talked to said well lets send you a different modem and a different model. I was happy happy .. great let's get rid of the 7500.

So I stay home. The usual, stay here to from 8am~5pm for the tech.. At 3pm i start to worry that they forgot about me. Well i called and after 15~20 mins i find out they did .. Oh and my new modem showed up, wow that was fast. And its an 7500 *sigh*.

Well found out the modem he wanted to give me is no longer aloud to be shipped so they shipped me the same model.

Well after I  found out that there was no one coming i just installed the modem myself.

I plugged it in. It works. So i am ok at this point in time.

Well later on that night i have NO internet again. At this point time i set fire to the house. Just kidding but that is how I felt.

sooo here some data .. 

from right now this is what my ping to my modem looks like....

-------------------------------------------------------------------------------------

Reply from 192.168.1.1: bytes=32 time=7ms TTL=64

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

Reply from 192.168.1.1: bytes=32 time=7ms TTL=64

Reply from 192.168.1.1: bytes=32 time=6ms TTL=64

Reply from 192.168.1.1: bytes=32 time=6ms TTL=64

Reply from 192.168.1.1: bytes=32 time=7ms TTL=64

Reply from 192.168.1.1: bytes=32 time=7ms TTL=64

Reply from 192.168.1.1: bytes=32 time=7ms TTL=64

Reply from 192.168.1.1: bytes=32 time=7ms TTL=64

Reply from 192.168.1.1: bytes=32 time=6ms TTL=64

Reply from 192.168.1.1: bytes=32 time=2ms TTL=64

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

This is what my ping to the outside world looks like... to google actually.

-------------------------------------------------------------------------------------------------

Reply from 64.233.169.103: bytes=32 time=51ms TTL=237

Request timed out.

Reply from 64.233.169.103: bytes=32 time=68ms TTL=237

Request timed out.

Reply from 64.233.169.103: bytes=32 time=53ms TTL=237

Request timed out.

Reply from 64.233.169.103: bytes=32 time=259ms TTL=237

Reply from 64.233.169.103: bytes=32 time=50ms TTL=237

Reply from 64.233.169.103: bytes=32 time=48ms TTL=237

Reply from 64.233.169.103: bytes=32 time=51ms TTL=237

Request timed out.

Reply from 64.233.169.103: bytes=32 time=49ms TTL=237

Reply from 64.233.169.103: bytes=32 time=46ms TTL=237

Request timed out.

Reply from 64.233.169.103: bytes=32 time=47ms TTL=237

Request timed out.

Reply from 64.233.169.103: bytes=32 time=45ms TTL=237

Request timed out.

Reply from 64.233.169.103: bytes=32 time=44ms TTL=237

Reply from 64.233.169.103: bytes=32 time=45ms TTL=237

Request timed out.

Reply from 64.233.169.103: bytes=32 time=52ms TTL=237

Request timed out.

Reply from 64.233.169.103: bytes=32 time=51ms TTL=237

Mind you this is "new lines" and "new modem".

Any ideas?

HELP PLEASEEEE 

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Re: Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
techgeek27
Newbie

Why I am not surprised that no one will help me *sigh*.Smiley Sad

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Re: Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
ElizabethS
Moderator Emeritus

It is Saturday, techgeek, and two weeks before Christmas Smiley Happy

Have patience. Someone will be along with suggestions.

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Re: Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
techgeek27
Newbie

Sorry, patience is gone.. fuse is burnt... bla blah blah ,...

I think this is why am also freakin out sooo much.. I have a huge xmas vaca comin up. i know that it will not be fixed over that time... 

I am calling comcast on monday to find out how fast they can get a cable modem workin in our house, as a backup plan.

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Re: Westell 7500 (2nd one) intermittent internet, timed out pings.. etc etc
scarter
Newbie

I don't have an answer for your problem but I am having the same issue.  The Westell 7500 will work fine for a period of time and then suddenly go out.  I will go through the process of cutting it off for 15 seconds and then restarting - at first that worked - annoying but at least it worked.  Lately it has not worked and I have to keep repeating the process.  I went out last night and when I came back it was out and it has not worked since.  The frustrating thing is that it will tell me that the signal is Excellent and that I am connected yet it will not let me access the internet.  So again, no answer for you but I definitely empathize with you.

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Re: Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
Skier7667
Enthusiast - Level 3
Take a look at my post - Speed Super Slow - Lo Speed DSL - Although I haven't contacted Verizon by phone yet to file a repair ticket, my fear is that I would have to be home like you, which at this time in the year, I really can't be out days at a time. I also have the Westell 7500 and it tells me I'm suppose to be receiving download of around 1.7 Mb/s, but this morning around 5 AM when I woke up it was around .30 Mb/s. That starts to make me think that the degradation is not caused by volume of users during peak times since at that time in the east coast people are just beginning to awake. It must be due to something else altogether.

It sure be nice if Verizon would read these threads and take action on their end, but maybe that's not feasible - one has to make them aware of individual issues.

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Re: Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
Ana
Newbie

I thought I could find a solution to my problem here but I see I am not the only person with slow or no internet at all Smiley Sad

This is my fifth day with no internet I have already contacted Verizon and filed two repair ticket and I still have no internet, by the way this is the second time I have this problem.

I am like so disappointed right now that if it wasn't for the agreement I would have canceled the service already.

Hopefully they will fix it soon...

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Re: Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
techgeek27
Newbie

All righty .. got another tech in here... he is actually very good and is just as confused as i am... did i mention i am windows system admin for a college... well anyways... unfortunately networking is not my field..  

I do not have good news as, i am still having problems.. about 1.5 hours after he left i got a time out again.. solid dsl no internet... 

Mind you this is a brand new 7500 modem... 

I have been reading about a possible issue with the modem "over heating" because of the wireless.. and that if you turn it off this issue will go away.. the timeouts that is...  I refuse to even try this as this is not a solution .. so i tried dropping my wireless down to B and no wep, just MAC address filtering... I also lengthened the amount of time that the ssid broadcast goes out... figured less is more.. less work it has to do the less heat it will produce...

well this is to no avail.. 

As for you people with slowness issues... cause mine really isn't slowness at this time..  They replaced the run to my telco box and that seem to help... i am getting great speeds... i just can't stay on... 

hope any of this helps... 

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Re: Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
techgeek27
Newbie

Does this help???

Transceiver Revision A2pB020b3.d20h

Vendor ID Code                    4D54

Line Mode                              ADSL_G.dmt

Data Path                               INTERLEAVED

Transceiver Information Down Stream Path Up Stream Path

DSL Speed (Kbits/Sec)       3360                               288

Margin (dB)                            7.6                                  11.0

Line Attenuation (dB)           32.0                                28.0

Transmit Power (dBm)       19.7                                11.0

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Re: Westell 7500 (2nd one) intermitant internet, timed out pings.. etc etc
techgeek27
Newbie

(edit)

Has anyone ever had a verzion person "insist" that u have filter on the DSL? They keep telling me this.. Going to go search that out.. Since i came home tonight.. at 7pm it was up.... and had been up... we started to use it.. it has gone down at least 5 times since now.. 10:46pm

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