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Windows Remote Assistance Easy Connect

Posts: 2
Registered: ‎06-17-2009

Windows Remote Assistance Easy Connect

Message 1 of 3



I'm trying to help troubleshoot a family member's computer using Windows Remote Assistance and it seems I'm the one that needs help.  Smiley Surprised


Both PCs are running Windows 7 Professional.  I've made outbound Remote Assistance connections before on my computer so I know my computer is set up correctly, but this is my first time doing so behind a FiOS router and now I'm unable to make a connection.  Remote Assistance "Easy Connect" is not working on my end and neither is the other file sharing method to establish a connection.


Following the Windows Help and Support, I ran the Internet Connectivity Evaluation Tool (requires Internet Explorer),, and it displayed errors with NAT and uPnP.  I'm at a loss at how to enable Windows Remote Assistance.  I know of other options like but I would like this to work for the ease of use and future assistance I need to provide to other people.


Is Easy Connect available for anyone else?  Any ideas?  Has anyone gotten Windows Remote Assistance to work behind a FiOS router?


Thanks in advance,

Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009

Re: Windows Remote Assistance Easy Connect

Message 2 of 3

Im not familiar with that product but I can tell you that I use very successfully.  I have even had folks that no nothing about computers run and enable this so i can help fix their PCs.  Its free for this too.




Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,664
Registered: ‎12-15-2010

Re: Windows Remote Assistance Easy Connect

Message 3 of 3

UPnP may be disabled on the FiOS router, which is what could be preventing the use of Remote Assistance. LogMeIn will work, in addition to TeamViewer ( ) which basically works the same way as Logmein.

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