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Landline Phone Porting issues

Posts: 1
Registered: ‎09-15-2012

Landline Phone Porting issues

Message 1 of 2
Comcast has twice tried to port my landline phone without permission.
The first time was late July. We had an order to port to comcast which we cancelled within the 3 day grace period.
It took three days of phone calls between comcast and verizon to finally resolve the issue.
On Sept 11 2012 comcast again submitted the port request to verizon.
I've called comcast customer support they say they don't have the number, and Verizon says they can't get the number because comcast has it. I'm now in phone limbo.
I've called Verizon customer support and they couldn't help. I asked for a number to the number porting department and it goes directly to a voicemail system.
Looking for someone that can actually help.
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Landline Phone Porting issues

Message 2 of 2

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.


**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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