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Outgoing calls not connecting

Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎01-16-2012

Outgoing calls not connecting

Message 1 of 3
When I dial out I don't hear the ringing while waiting for the call to go through. I have a dial tone. I thought I used to hear it ring but I'm not sure. The problem is the call never connects. I've tried calling known answering machines and even fax machines and I never connect. Eventually after a long time I get the fast busy.<br><br>I do get incoming calls. And the really odd part to me is I am able to call my cell phone and that does go through.<br><br>Anyone hear of anything like this? I've tried calling Verizon but the past two nights I've been on hold for over an hour and eventually gave up. And yes I'm dialing with the area code and I've tried more than one phone. Thanks!
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Outgoing calls not connecting

Message 2 of 3

That is very peculair. We would like to help you out with this problem. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.


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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Status changed to: Resolved

Message 3 of 3

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

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