Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

residential voice mail

Reply
carmot
Contributor
Contributor
Posts: 1
Registered: ‎11-17-2009

residential voice mail

Message 1 of 5
(7,301 Views)

How do I retrieve(listen to) my voice mail messages?

4 REPLIES 4
renebob
Contributor
Contributor
Posts: 1
Registered: ‎11-18-2009

Re: residential voice mail

Message 2 of 5
(7,230 Views)

This will be only my attempt to answer. It's what I've learned:

Retrieving voicemail (messages) involves gettting a local access number from Verizon, and programming it into your phone so that it dials the number automatically with a couple button presses. So you need the manual for your phone to see how to do this.

--Then you need to establish a "passcode" which will get you into your particular voicemail box, where you can set standard greetings and all the regular stuff...

 

MY OWN question, following yours, is: Why do I need to input my passcode 2 or 3 or 4 or SEVERAL times before I can listen to my voicemail??

Sometimes the lady robot won't take the passcode at all and I have to try again later.

It's maddening. --VERIZON are you listening?

VZ_Kevin
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 97
Registered: ‎10-12-2009

Re: residential voice mail

Message 3 of 5
(7,225 Views)

Carmot: PM me your telephone number and I'll fetch the VM access number for you if you still need it.

 

renebob: Are you pressing pound (#) after inputting passcode? Can you duplicate the issue on another phone? Phones set to tone dialing?

Kevin
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

larryw9999
Bronze Contributor I
Bronze Contributor I
Posts: 55
Registered: ‎02-26-2009

Re: residential voice mail

Message 4 of 5
(7,189 Views)

Verizon's tech support voice portal systems have a feature that provides you your voice mail access number.

 

--------------------------------------------------------------------------------------

If you are have plain old telephone service:

- Call 1-800-Verizon.

- Confirming your telephone number.

- Say "Tech Support"

- Say "Telephone Service" 

- Say "Voice Mail"

- Confirm  (YES) Voice Mail Problem

- Say "forgot my access number"

 

The system will then provide you with your access number.

----------------------------------------------------------------------------------------

If you are a Fios Customer:

- Call 1-800-Verizon.

- Confirming your telephone number.

- Say "Tech Support"

- Say "NO" to .com questions.

- Say "Phone"

- Say "Voicemail"

 

The system will then provide you with your access number.

---------------------------------------------------------------------------------------------------

Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

angifitz
Contributor
Contributor
Posts: 1
Registered: ‎11-23-2009

Re: residential voice mail

Message 5 of 5
(7,050 Views)

Hello.

I also don't have an access number to retrieve my voice mail.  However, I did sign up for a VZ service called "Call Assistant" that would allow me to access my home phone records - caller id, voice mail, etc.. online, but I'm not able to log into it.  Can you please help! Thank you.

Angie

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title