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How many of you complainers are posting first time, and are not FiOS customers?

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questioning_old
Bronze Contributor II
Bronze Contributor II
Posts: 112
Registered: ‎10-14-2011

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 11 of 41
(1,242 Views)

"Maybe slightly off topic, but take a look at this: a user named clifton4 registered today (10/28) and has made 7 posts so far, every one of them negative about 1.9. I guess I just wonder how typical that is, for people to come here, register, and just post, post, post negative things, and that makes some think that every FiOS customer hates the new system?"

Yep!  That's what I'm talking about.  And all of that over a TV Guide display.  That's just silly after a while.  It really makes you wonder.  I don't understand myself what the really accomplishes, just posting endlessly all for the sake of complaining?   I'm sure there are many people who are satisfied with this new system.  I'm satisfied...now, after some delay, but at least I got there.

 

I was just looking at that photo of your display that you had posted, justin.  The only difference I see between mine and yours is the size and shape of our TVs.  Yours is more square shaped.  Mine is a 26" widescreen so my display is a little more stretched out but that's to be expected.

 

 

 

 

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 12 of 41
(1,238 Views)

@nascar wrote:

There is a pattern of complaints just after a new area gets 1.9.  I completely understand the frustrations with the colors, contrasting, and fonts.  Also the vast inconsistencies among the different screens and menus.  I have voiced my concerns all throughout beta.  There are probably reasons beyond anyone's control to try to achieve a true HD guide.  But it can be improved. 

 

I will say that after a couple of weeks, once all of the really nice features in 1.9 are realized the complaints dwindle.

 

 


And truthfully I do not understand those frustrations. I find the colors much more pleasing than the old Guide, the contrast just fine, and the fonts are very readable. I have vision problems, I am 70 years old, very nearsighted and red-green colorblind, and I can read the Guide and other menus even without my glasses on my 40" LCD from 8 to 10 feet away, not real well, but just as good or better as I could with 1.8. I know you voiced your concerns during the beta, I saw all of the concerns from all of the testers, but improvements were made.

 

I am not saying that things can't be improved. Obviously, for some people, the Guide is apparently actually hard to read. But I believe that is a small minority of the customer base. And there are some other bugs or issues that need to be addressed. But to me there is absolutely nothing that is a showstopper, I view 1.9 as a big step forward. I do hope that the developers will include in the next release some options for customizing the colors and fonts, and the channel info bar. 

 

What I think bugs me the most is the relatively small number of people (actual customers? I don't know) who come here, fill the boards with complaints, and then most of them usually just disappear after a day or two. Why? What is their purpose? They have options, like go to cable or satellite, or even OTA. Plus in this particular case with 1.9 I think many, maybe most, of the complaints are being generated by people that have old hardware, 6xxx boxes. If that is correct, then many of those complaints can be easily fixed by getting 7xxx boxes. Mark suggested that Verizon get pro-active and contact those customers who have 6xxx boxes, I thought that was a great idea. Verizon knows who they are, why not do it? Good public relations and improved customer satisfaction I think.

 

Oh well, you are right, things will probably settle down soon. And then 1.9 will go live in New York, can't wait for that.... Smiley Very Happy

questioning_old
Bronze Contributor II
Bronze Contributor II
Posts: 112
Registered: ‎10-14-2011

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 13 of 41
(1,233 Views)

I'm only about 6 months away from 40.  I'm just amazed by how quickly the analog TV has become a dinosaur with these technological changes.

 

As for those who just fill up the boards with complaints and then disappear, we can't do anything about it so let's just move on.  People who want to catch on will do so.  Some people just make a habit of complaining for whatever reason...because of boredom?   

nascar
Gold Contributor IV
Gold Contributor IV
Posts: 1,252
Registered: ‎09-11-2008

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 14 of 41
(1,229 Views)

There was much more that I brought to the table then the sneak peak forum. Much of my contributions went unseen since I directly worked with the IMG team and the forum was secondary.

 

Couple of write ups of my contributions...

 

http://forums.verizon.com/t5/Verizon-at-Home/Customer-Feedback-Makes-the-FiOS-Guide-Even-Better/ba-p...

 

http://forums.verizon.com/t5/Verizon-at-Home/Bright-Ideas-from-Consumers-Make-FiOS-TV-Even-Better-Ro...

 

So I appreciate when you say "I view 1.9 as a big step forward". If you saw 1.9 when we received it to the 1.9 you now have, well... it was just 1.8 but blue.Smiley Surprised

 


@Justin wrote:

@nascar wrote:

There is a pattern of complaints just after a new area gets 1.9.  I completely understand the frustrations with the colors, contrasting, and fonts.  Also the vast inconsistencies among the different screens and menus.  I have voiced my concerns all throughout beta.  There are probably reasons beyond anyone's control to try to achieve a true HD guide.  But it can be improved. 

 

I will say that after a couple of weeks, once all of the really nice features in 1.9 are realized the complaints dwindle.

 

 


And truthfully I do not understand those frustrations. I find the colors much more pleasing than the old Guide, the contrast just fine, and the fonts are very readable. I have vision problems, I am 70 years old, very nearsighted and red-green colorblind, and I can read the Guide and other menus even without my glasses on my 40" LCD from 8 to 10 feet away, not real well, but just as good or better as I could with 1.8. I know you voiced your concerns during the beta, I saw all of the concerns from all of the testers, but improvements were made.

 

I am not saying that things can't be improved. Obviously, for some people, the Guide is apparently actually hard to read. But I believe that is a small minority of the customer base. And there are some other bugs or issues that need to be addressed. But to me there is absolutely nothing that is a showstopper, I view 1.9 as a big step forward. I do hope that the developers will include in the next release some options for customizing the colors and fonts, and the channel info bar. 

 

What I think bugs me the most is the relatively small number of people (actual customers? I don't know) who come here, fill the boards with complaints, and then most of them usually just disappear after a day or two. Why? What is their purpose? They have options, like go to cable or satellite, or even OTA. Plus in this particular case with 1.9 I think many, maybe most, of the complaints are being generated by people that have old hardware, 6xxx boxes. If that is correct, then many of those complaints can be easily fixed by getting 7xxx boxes. Mark suggested that Verizon get pro-active and contact those customers who have 6xxx boxes, I thought that was a great idea. Verizon knows who they are, why not do it? Good public relations and improved customer satisfaction I think.

 

Oh well, you are right, things will probably settle down soon. And then 1.9 will go live in New York, can't wait for that.... Smiley Very Happy


 

dcgaijin
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎10-19-2011

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 15 of 41
(1,201 Views)

I don't understand the complaints. Even on a 20 year old tv set, the contrast is good between the text and the background in the guide. the text isn't the sharpest, but neither is the picture on the tv. on my hdtv, the guide is excellent.

NNard
Bronze Contributor I
Bronze Contributor I
Posts: 53
Registered: ‎01-04-2011

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 16 of 41
(1,198 Views)

I can't comment on the new guide (as I am in NY and don't have it yet) but I imagine a lot of user complaints have poorly calibrated HDTV's or analog TV's with too much contrast or brightness. 

questioning_old
Bronze Contributor II
Bronze Contributor II
Posts: 112
Registered: ‎10-14-2011

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 17 of 41
(1,191 Views)

It's not meant for an analog TV if you ask me.  Lowering the contrast and brightness on that only makes the picture worse on your TV programs.  I already went down that road.  An analog TV can't handle the HD, though I suppose it could still be OK depending on what kind of analog TV you have and the capability of its pixels.  There is nothing wrong with keeping an existing analog TV if you can get along that way.  On mine, it stunk and was hard on my eyes with fuzziness and clashing with the colors and all of the settings on it were set correctly but now with my new HDTV, it's fine.  That sort of complaint I had was legitimate but I have resolved it now, so I have moved on.    

 

I think the analog TV has become a dinosaur because the technology has made it obsolete and mine was only 6 years old.   

My new HDTV is great and my STB is up to date.  I don't know what a "poorly calibrated" HDTV means.

 

 

 

 

 

 

 

 

 

NNard
Bronze Contributor I
Bronze Contributor I
Posts: 53
Registered: ‎01-04-2011

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 18 of 41
(1,178 Views)

I should have said properly and not poorly calibrated.  It just means that most HDTV's out of the box have their picture settings set higher -  When you walk into an electronics store and see the displayed HDTV's that are properly calibrated, they look fantastic.  Thanks for posting your positive experiences with 1.9-

retiredme
Silver Contributor II
Silver Contributor II
Posts: 287
Registered: ‎10-26-2008

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 19 of 41
(1,174 Views)

TV calibration is a fascinating topic, and deals with the art of properly tuning the electronics for the best picture in terms of brightness, contrast and color purity. TV industry standards have been devised to which professional calibrators strive to set TV sets. There are two sets of menus available - the set that consumers can access with controls for bright, color, contrast, and various modes like "standard" or "theater"; and a second hidden menu available to service technicians through the use of a service code. This hidden menu is where the serious calibration occurs, and requires additional professional level equipment to do so. From the factory, most TV's are not optimum and usually set in the consumer menu to maximum brightness and contrast - what many call "torch mode". This is so TVs look good on display floors where brightness counts to sell the picture - it's normal for the human eye to perceive "bright" as "good". It isn't always the case. Factories also do not calibrate TV's in the service menu with the care of a professional - they come close to the undustry standards (6500K temperature), but often are off some. The consumer level menu controls can bring even a badly calibrated TV into tolerable range, but it will never be optimum. A professional can even reset colors to industry standard reference points so that they look truer, with lifelike greens, and reds that are not orange. The service menu is hidden and accessible only by code because it is too easy to really mess up a TV. For more information and technical detail, check avsforum.com. Also, Sound and Vision magazine, or Home Theater magazine, provide technical calibration data for every set they review. They have also done a couple of reference primers for those that are curious.   

questioning_old
Bronze Contributor II
Bronze Contributor II
Posts: 112
Registered: ‎10-14-2011

Re: How many of you complainers are posting first time, and are not FiOS customers?

Message 20 of 41
(1,166 Views)

"I should have said properly and not poorly calibrated.  It just means that most HDTV's out of the box have their picture settings set higher -  When you walk into an electronics store and see the displayed HDTV's that are properly calibrated, they look fantastic.  Thanks for posting your positive experiences with 1.9-"  No problem.  It's just my first time dealing with an HDTV at home so it's a learning experience.  I didn't understand what you meant.  I think all of these changes that we deal with throughout our lives, just in general, are an education and it's how we respond to the changes that really matters most in the end.  The days of analog TV were simple.  With these new changes, it's more information to absorb and it can get complicated if you're not used to it.   

 

You are correct that the HDTV's on display in the stores look fantastic and the ones I saw on display were without that extra HDMI cable.  To be perfectly honest, I thought that setting up my new HDTV out of the box was very simple and the settings on mine seem just fine.  I'm satisfied now with my picture and TV Guide Display and I think also, the TV Guide Display has indeed been improved so that it's quicker to navigate and if you want the full synopsis of the TV program, you can not only get that but now it's also possible to read the entire listing of all the main actors.  With the old guide, the list of actors would get cut off at a certain point.  And it's not that I ever needed that before but I think that's pretty awesome to see.  The graphics really are pretty nice...provided that you have the correct updated equipment.  And now with my HDTV, I can get the full benefit of the Verizon Fios.  You can also get a list of the upcoming programs on the same channel and a list of times when the same program is going to air again.  And it's good too that you know about all of this in advance because I had no advance notice about this for my system.  It was like navigating through the dark until I came here and finally figured out the problem. 

 

I didn't realize that most HDTV's out of the box have their picture settings set higher.  I know when I was setting up my TV....hmmm...I think all of mine are set in the middle but I can check again to be sure.  Mine is not too bright at all.  I think usually the middle setting is right where it should be.  But either way, I now see your point, that if the settings are way too high on the HDTV, that can definitely cause too much contrast and brightness to make the display much harder on your eyes.  My point was that when you lower those settings on an analog TV, it might make the TV Guide Display more readable but then the picture display from your programs will stink.  lol

 

I'm glad this discussion can be more positive now.  I have posted my very same suggestions so many times that I'm not doing it anymore.  I don't care if people use a certain suggestion or not or just skip right over it, but what's the point of asking for help then?  We all have to make our choices in the end and proceed as we may.  I think also too, that finding a solution to a problem depends on how much we are willing to work through it and re-examine our ways of thinking and how open minded we are about new ideas.  It can be kind of tough to do at times when you're stubborn (and getting older) but it's doable.  lol

 

Getting rid of my old analog TV was kind of laborious but at least somebody grabbed it off the curb by the next day. 

 

 

 

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