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Accidentally made a payment twice
Cobb1
Newbie
‎12-29-2018 05:14 PM

Hello: when paying a past due amount, I accidentally paid my bill for the next month that isn’t due yet. It currently says the payment is processing and can not be canceled and it is Saturday so I am not able to speak with an agent. Is there any way this can payment can be partially refunded because I only had present in my account the amount due for the previous month. 

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Re: Accidentally made a payment twice
kh-gary
Moderator Emeritus
‎12-29-2018 06:54 PM
Hi Cobb,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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