Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Asked To Return A Router I BOUGHT?

Posts: 4
Registered: ‎10-29-2016

Asked To Return A Router I BOUGHT?

Message 1 of 2

So in 2012 when I first became a FIOS subscriber, I opted to purchase the FIOS router from Verizon rather than rent it monthly.  And for the next 6 years my bill reflected that I was not renting a router.


I recently had some billing issues regarding the 2018 rental of a different router (the only router I ever actually rented), which I believe is resolved now, but I just got an email asking me to return the router that I purchased in 2012.


I do not understand why I am being asked to return a router that I _bought_.  Anyone else have experience with this, with being asked to return a router that you were not renting?



Platinum Contributor III
Platinum Contributor III
Posts: 5,322
Registered: ‎10-18-2016

Re: Asked To Return A Router I BOUGHT?

Message 2 of 2

Google the issue and you will find its common.

contact the regulating authority in your state. Either Public Service Commission or Public Utilities Commission via google search. Let them take it up with Verizon.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title