Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Contact Verizon - a real person

SOLVED
Reply
shsh
Contributor
Contributor
Posts: 2
Registered: ‎02-08-2018

Contact Verizon - a real person

Message 1 of 4
(11,822 Views)

I want to talk to a real person at Verizon.  Attempting this results in getting lost in menu hell.  Trying to get a contact telephone number through verizon.com is an exercise in futility.  Isn't there any way to speak to a person?  Seems that a company specializing in communications ought to make this easier, not impossible.  Thank you for your time.

1 ACCEPTED SOLUTION

Accepted Solutions
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Contact Verizon - a real person

Message 2 of 4
(11,787 Views)

@shsh wrote:

I want to talk to a real person at Verizon.  Attempting this results in getting lost in menu hell.  Trying to get a contact telephone number through verizon.com is an exercise in futility.  Isn't there any way to speak to a person?  Seems that a company specializing in communications ought to make this easier, not impossible.  Thank you for your time.


1-800-VERIZON 

wait your turn in que and they will talk with you. Remember Verizon has millions of customers so may have you wait. But they will speak to you.

View solution in original post

3 REPLIES 3
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Contact Verizon - a real person

Message 2 of 4
(11,788 Views)

@shsh wrote:

I want to talk to a real person at Verizon.  Attempting this results in getting lost in menu hell.  Trying to get a contact telephone number through verizon.com is an exercise in futility.  Isn't there any way to speak to a person?  Seems that a company specializing in communications ought to make this easier, not impossible.  Thank you for your time.


1-800-VERIZON 

wait your turn in que and they will talk with you. Remember Verizon has millions of customers so may have you wait. But they will speak to you.

maggiebee
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-05-2017

Re: Contact Verizon - a real person

Message 3 of 4
(11,715 Views)

Not on a Sunday, apparently. 😞  I just got "Please call back tomorrow after 8 a.m. when we are open" or words to that effect. At 11:15 a.m. Twice. Typical lack of caring for customers. Difficult for most people to transact any personal business while at work, which for large majority is Monday through Friday.

jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Contact Verizon - a real person

Message 4 of 4
(11,707 Views)

@maggiebee wrote:

Not on a Sunday, apparently. 😞  I just got "Please call back tomorrow after 8 a.m. when we are open" or words to that effect. At 11:15 a.m. Twice. Typical lack of caring for customers. Difficult for most people to transact any personal business while at work, which for large majority is Monday through Friday.


That maybe possible since it costs money to keep tech and offices open 24 hours 7 days a week. Call back on Monday-Friday 8 am until 5 pm EDT 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title