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Posts: 1
Registered: ‎01-13-2018


Message 1 of 2

Has anyone else had trouble with their “contract”? Our initial 2 year expired and we chose not to renew but instead pay month to month. Decided to upgrade internet speed and called to renew and sign a contract for a new package. I was told that we were under contract and pricing was for new customers. I requested to see documentation of the contract and it couldn’t be provided. Instead of help i was told to contest the non-existent contract on the website and cant find the link to do so. Any help? I wanted to stay but at this point feel that its time to cut ties and move on.



Moderator Moderator
Posts: 2,466
Registered: ‎03-10-2011

Re: Contract

Message 2 of 2

Hi Lane2,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.Private Support Case

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