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Did you get wronged with your Verizon installation as well????

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goalkeeper82
Contributor
Contributor
Posts: 2
Registered: ‎06-01-2011

Did you get wronged with your Verizon installation as well????

Message 1 of 4
(900 Views)

I am just trying to see how many people are out there like me.  

 

Verizon recently installed my FIOS, which I thought was going to be free, however it cost me $54.99, because they had to do something apparently during installation that I was unaware of and was not told I would be charged for.  I found it on my bill called up customer service, even talked to a supervisor, who admitted to me that Verizon was in the wrong, but would not do anything for me.

 

Have you had this experience????

3 REPLIES 3
Jaime_Lee
Silver Contributor V
Silver Contributor V
Posts: 884
Registered: ‎07-31-2008

Re: Did you get wronged with your Verizon installation as well????

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(892 Views)

We don't link to see posts like these!  I had this sent over to our social media team to see if there indeed is a billing error here that needs to be corrected.  Please check your private messages for more information from one  of our employees.  All employees have a Verizon badge. 

goalkeeper82
Contributor
Contributor
Posts: 2
Registered: ‎06-01-2011

Re: Did you get wronged with your Verizon installation as well????

Message 3 of 4
(886 Views)

I checked it out, but it says I have 0 new messages.

somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Did you get wronged with your Verizon installation as well????

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(868 Views)

I've had FiOS at a previous residence and my current one, and both times the install went swimmingly. What exactly is it that they charged you for?

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