I thought Comcast was bad. You guys make Comcast look like Saks Fifth Avenue when it comes to service.
Over a month and I still have:
1. An above ground cable sitting in my yard
2. No email or postal notifications of bills
3. Router configuration issues
Either this stuff gets fixed or you have lost yet another customer...Permanently.
Have you contacted Verizon? If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
You can also reach customer service to help with your other problems through chat or email at:
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
Thanks for getting back to us, tripower. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.