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First month and I already have major issues

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tripower
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-17-2011

First month and I already have major issues

Message 1 of 5
(780 Views)

I thought Comcast was bad. You guys make Comcast look like Saks Fifth Avenue when it comes to service.

 

Over a month and I still have:

 

1. An above ground cable sitting in my yard

2. No email or postal notifications of bills

3. Router configuration issues

 

Either this stuff gets fixed or you have lost yet another customer...Permanently.

 

4 REPLIES 4
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: First month and I already have major issues

Message 2 of 5
(779 Views)

Have you contacted Verizon? If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

 

You can also reach customer service to help with your other problems through chat or email at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

Karmazoic
Contributor
Contributor
Posts: 8
Registered: ‎10-17-2011

Re: First month and I already have major issues

Message 3 of 5
(761 Views)
Don't bother calling Verizon. You'll be on hold for an hour and they'll never fix the problem. When customer service comes out of 10 different countries, they can't keep anything straight.
tripower
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-17-2011

Re: First month and I already have major issues

Message 4 of 5
(754 Views)

Yes, I have. I received NO response.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: First month and I already have major issues

Message 5 of 5
(752 Views)

Thanks for getting back to us, tripower. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

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