Re: HAs anyone else having Fios Billings problems and billing Reps poor trained in handling them?
watchful1
Newbie

Yes, I have had nothing but terrible and rude customer service. I signed up for a triple bundle and was offered  a "valued customer discount". I was never told that this was only temporary and that I was locked in for a 2year period at a much higher rate. I cannot wait to terminate my service and will NEVER use verizon again and will warn every one who asks me about their devious practices.

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Re: HAs anyone else having Fios Billings problems and billing Reps poor trained in handling them?
KH-OrnEsh1
Moderator Emeritus

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.


@watchful wrote:

Yes, I have had nothing but terrible and rude customer service. I signed up for a triple bundle and was offered  a "valued customer discount". I was never told that this was only temporary and that I was locked in for a 2year period at a much higher rate. I cannot wait to terminate my service and will NEVER use verizon again and will warn every one who asks me about their devious practices.




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Re: HAs anyone else having Fios Billings problems and billing Reps poor trained in handling them?
TonyaD_VZ
Contributor - Level 3

Watchful,

We are glad we were able to get your  biling issue resolved . Please let us know if you need any future assistance.

Thanks,

Tonya D.

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Re: HAs anyone else having Fios Billings problems and billing Reps poor trained in handling them?
SanJuanSaint
Newbie

Yes, won't honor price agreement.  Customer service is rude, and horrible.  It's sad because the FIOS internet service is actually quite good

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Re: HAs anyone else having Fios Billings problems and billing Reps poor trained in handling them?
RippedOff33
Enthusiast - Level 2

Agreed!!!!

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