I've been a quad play customer for years. Before accepting the invitation for FIOS digital voice I asked the salesperson repeatedly to let me know exactly what changes would occur. She omitted the fact that I'd lose my Showtime and HBO service, and I found out too late. She also didn't explain that I was no longer a quad customer, rather a triple play. Nor was I told I'd receive a new account number. Imagine getting an email late at night, the day before the new service would begin, saying that your old account number (your telephone number) no longer existed!! On top of all this, I had no voicemail for two weeks. Do I think Verizon cares about any of this? Sad to say, no.
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