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Paid outside collection agency and Verizon is still reporting to the bureaus I owe a balance!

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V_in_Virginia
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Contributor
Posts: 1
Registered: ‎06-13-2020

Paid outside collection agency and Verizon is still reporting to the bureaus I owe a balance!

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I had Verizon Fios a few years ago and they reported a balance of $337 to the credit bureau. I don't even know what it was for.  They sent it to an outside collection agency who told me if I paid it, they would remove it from my report.  I paid it and the outside agency did remove it from my credit but Verizon is still reporting  to the credit bureaus that I have a balance of $337!  I called Verizon and they connected me to the outside agency who said "yeah, we removed that". I have disputed the charge a few times and the credit bureau still has not removed it.  I will be reporting Verizon to the Better Business Bureau for their unlawful reporting behavior.  I will never use Verizon again and I will share my story with every person I know.  I am disgusted that Verizon sets out to destroy people's credit even after the payment has been made.  It is unacceptable behavior and should not be tolerated!  

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LawrenceC
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Posts: 11,411
Registered: ‎03-18-2013

Re: Paid outside collection agency and Verizon is still reporting to the bureaus I owe a balance!

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Hi V_in_Virginia,

 

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

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