05-21-2014 12:40 PM
I receievd 19 emails from Verizon prior to my Triple Play Installation. I have beed a loyal Verizon customer for over 20 years. The last email received from Verizon was on 5-8-14 with a Preview of my bill which I agreed to. The installation took place on 5-9-14 at the reps insistance. I requested she confirm the price via email on the morning of the installation date, and she promised to do so but I never heard back from her. She said she could not provide me with her tel#.
I have since made numerous calls to Verizon and sent an email requesting they confirm my monthly charges and can't get a response. I noticed the price listed on my online account is approx $20.00 more per month than the quoted price received via email prior to the installation. I've even called the Corporate office rep but haven't received a call back. The reps were so friendly in getting me to sign up but once the installation was completed, I have been treated as a forgotten customer.
05-21-2014 12:56 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
05-28-2014 11:32 AM
We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.