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They won't change my last name
shannonr340
Newbie
‎03-04-2021 05:27 PM

I got married in Oct & in Nov I called Verizon Fios to change my last name. The lady said she did change it & my married name will show up after 2 billing cycles. I just saw my Feb bill for this month it still have my old last name, not my married name. I chat with support and they said I have to call but I did and the lady did nothing!!!!!!!!!!! 

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Re: They won't change my last name
Cang_Household
Community Leader
Community Leader
‎03-04-2021 05:46 PM

If you need to change your account name because your name is legally changed, you do need to contact a representative through phone at 1-800-VERIZON (18008374966).

For more information, please visit https://www.verizon.com/support/residential/account/manage-account/faqs#:~:text=If%20you%20need%20to... 

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