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Trying to cancel service (unsuccessful as yet)

Posts: 1
Registered: ‎02-09-2014

Trying to cancel service (unsuccessful as yet)

Message 1 of 3

Creating a public post because the Verizon Support tech said I needed to in order for them to track my case properly. Just pasting my original message to Verizon Support here:


"I wish to cancel my service because I am moving.


I called customer service (800-Verizon) and selected all the correct menu options to take me to the disconnect department (or whatever it is called) and the representative stated that he is not part of that department and would need to transfer me (side note: why have an agent answer certain menu options if he/she is not authorized to handle that issue?). I have been on hold for the past 2.5 hours. My billing cycle ends today and I wish to cancel before incurring any further charges. Can you please expedite this process?"


I thought reaching out to the support personnel on the forums might help. Here's to hoping. 

Moderator Moderator
Posts: 11,704
Registered: ‎03-18-2013

Re: Trying to cancel service (unsuccessful as yet)

Message 2 of 3

Hi ykim82,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,227
Registered: ‎04-10-2013

Re: Trying to cancel service (unsuccessful as yet)

Message 3 of 3

We are glad we were able to get you in touch with the correct party to get your account closed out. Sorry for the delay. We have closed your private support case. Feel free to make a new post anytime you need our help.


- Jose_VZ

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