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VZ website fails when request temporary PIN to enable full account access

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jmcn
Contributor
Contributor
Posts: 1
Registered: ‎09-04-2015

VZ website fails when request temporary PIN to enable full account access

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(816 Views)
Repeated attempts to request temporary PIN by phone for full account access fail. I need Verizon to correct this issue for me. It is very frustrating to try to do business with Verizon online as the Account Holder. I can see from other forum posts, many other Verizon customers have been having the very same problem and FOR YEARS this has been going on!. Why won't Verizon repair the root cause of its website's chronic failure to offer temporary PINs when requested?
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ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: VZ website fails when request temporary PIN to enable full account access

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(801 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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