Who I have the same questioned this topic

I have the same problem.  I have had my phone less than one month.  It quit turning on after being on the charger.  I had noticed the day before this happened that when using the hot spot my phone got quite warm.  The only answer i was given was they would replace my phone...one day short of a month and the send me a certified used phone???  Not only am I furious about that I am afraid that this will be another lemon phone from Verizon after seeing these postings.  I had had Verizon for 25 years and left after two years locked in to paying monthly for a really crappy phone that kept having to be replaced.  and i can't get through by phone or chat with customer service.  i should have stayed away.  The phones I have had from them are lemons, their loyalty to their customer is nonexistant and their customer service sucks.

Why in Gods name did i return to Verizon and Why did i go with a contraqct.  What an idiot (smacking myself in the head).