Who I have the same questioned this topic

Thank you for the quick reply! I tried the battery pull several times. I sent myself an SMS txt message, when I received it another icon showed up identical to the other one. Once I read the txt msg it went away leaving the original that shows I have 2 new e-mails or messages. I even sent my self an e-mail and that created a new icon as well. It all deals with the Diagnostic tests I ran, I ran it 2 times and the icon shows I have 2 new messages/e-mails waiting.