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Transferring all your pictures and memories is important RC808, I am glad you reached out. With such a large amount of pictures the backup/restore process can take some time, I am sorry about that. The times can vary depending on the speed of the WiFi or data connection you are using.

There are a few ways you can move pics from your phone to your computer or vice-versa other than Verizon Cloud. Do you have a SD card? If so, you can move the pics to the SD card and transfer them from one device to another using the card. You can also use the USB cable that came with your phone to transfer pictures to and from the computer. What make and model phone do you have? Are you looking to move pics from the Cloud onto a new phone or from the phone onto the Cloud?

KrystelH_VZW
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