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Having the same issue. Tried updating through SUA and its trying to install ver. 23.31.24 which is already installed. SUA sends phone into the bootloader and then errors out. it prompts to disconnect and reconnect the phone. After that it attempts to repair, the repair fails, then sends the phone into recovery mode. I have already done a factory data reset. I took a trip to my local Verizon store and they hadn't heard of the issue so they are contacting their Motorola rep. still waiting to hear back from them.