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Why are some emails re-downloaded from Verizon (AOL) server to Outlook 2016 causing doubles?

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Richard57
Contributor
Contributor
Posts: 8
Registered: ‎08-04-2018

Re: Why are some emails re-downloaded from Verizon (AOL) server to Outlook 2016 causing doubles?

Message 31 of 34
(3,402 Views)

I agree that the problem recently has been worse than ever.  I am using Outlook 2010.  It had gotten to the point that I had to change my Internet E-mail Settings on the Advanced tab by un-checking the box that says, "Leave a copy of messages on the server."  That fixed the problem, but it is a little inconvenient in that I can no longer see my emails with my cellphone after they are downloaded to Outlook.

cmmrva
Contributor
Contributor
Posts: 2
Registered: ‎04-10-2020

Re: Why are some emails re-downloaded from Verizon (AOL) server to Outlook 2016 causing doubles?

Message 32 of 34
(3,398 Views)

I agree...yesterday I had one of my email accounts get hit four times.  Infuriating!!!!  I try to clean up my AOL account since that's where they are coming from.  But if I empty out my AOL account then everything is removed from my cell phone.  I'm so tired of this!  I've called tech support and had them try to help...hours on the phone and nothing changes.  I'm told that since there aren't duplicates with my gmail account (also goes to Outlook) or my cell phone, it is a Microsoft issue.  My husband has the same issue and he has spent well over 18 hours on the phone with Microsoft.  There's something weird since it NEVER happened when Verizon owned the process.

glnz2
Bronze Contributor II
Bronze Contributor II
Posts: 115
Registered: ‎12-28-2011

Re: Why are some emails re-downloaded from Verizon (AOL) server to Outlook 2016 causing doubles?

Message 33 of 34
(3,172 Views)

This is still happening.

glnz2
Bronze Contributor II
Bronze Contributor II
Posts: 115
Registered: ‎12-28-2011

Re: Why are some emails re-downloaded from Verizon (AOL) server to Outlook 2016 causing doubles?

Message 34 of 34
(2,179 Views)

This is still happening and Verizon does not fix the problem.   AOL is owned by Verizon, and my email address is [myname]@verizon.net - I signed up with Vz years ago because of this email.

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